Emma Roberts is a freelance content & copywriter, specializing in writing for eCommerce, SaaS, and personal brands. She's all about making daunting topics approachable, easy to understand, and fun whenever possible. Emma currently resides in Salt Lake City, UT with her husband and two dogs. For inquiries, reach out to email@example.com.
Friendly fraud is a common credit card fraud that impacts eCommerce businesses. It occurs when a customer files a chargeback with their credit card company on a legitimate transaction rather than first trying to obtain a refund from the merchant. It’s also commonly known as a form of chargeback abuse, chargeback fraud, or cyber shoplifting.